Terms and Conditions

Last updated: //____

These Terms and Conditions govern all bookings and stays at Charsa Cossy Homes (“the Property”). By making a reservation, the guest agrees to comply with the following terms.

  1. Booking & Payment
  • All reservations must be made through our approved booking platform.
  • Full payment is required as per our payment policy to confirm the booking.
  • Prices are subject to change without prior notice, except for confirmed reservations.
  1. Check‑In & Check‑Out
  • Check‑in: From ___ PM
  • Check‑out: By ___ AM
  • Early check‑in or late check‑out is subject to availability and may attract an additional fee.
  1. House Rules
  • This is a non‑smoking property. Smoking is only allowed in designated areas (if any).
  • No parties, events, or loud music.
  • Only registered guests are allowed to stay overnight.
  • Quiet hours are observed between ___ PM and ___ AM.
  1. Maximum Occupancy
  • The maximum number of guests per room/unit must not be exceeded.
  • Additional guests may result in cancellation without refund.
  1. Damage & Security Deposit
  • Guests are responsible for any damage caused during their stay.
  • A security deposit may be required and will be charged in case of damage, missing items, or excessive cleaning.
  1. Cleanliness & Maintenance
  • The Property is professionally cleaned before each stay.
  • Guests are expected to maintain reasonable cleanliness.
  • Any maintenance issues should be reported immediately.
  1. Cancellations & Refunds
  • Cancellation and refund policies follow our stated policy for the reservation.
  • No refunds will be issued for early check‑outs.
  1. Liability
  • The Property is not responsible for loss, theft, or damage to guests’ personal belongings.
  • Guests use the Property and its amenities at their own risk.
  1. Safety & Security
  • Guests must ensure doors and windows are locked when leaving the Property.
  • Tampering with safety equipment is strictly prohibited.
  1. Pets
  • Pets are [allowed/not allowed].
  • If allowed, prior approval is required and additional fees may apply.
  1. Compliance with Laws
  • Guests must comply with all local laws and regulations during their stay.
  1. Right to Refuse Service
  • Management reserves the right to refuse service or terminate a stay without refund for violation of these terms.

By confirming a reservation, the guest acknowledges that they have read, understood, and agreed to these Terms and Conditions.

Property Management: ____________________

About us

 

We offer affordable, modern accommodation designed for comfort and convenience. Ideally located in the CBD, we provide quality stays tailored to today’s discerning traveler.

Contact Information

Huseenu Heights, Canon Awori Street, Behind Jamia Mosque

Tel: +254 701 046 660

info@charsacossyhomes.co.ke
charsacossyhomes@gmail.com
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